Privacy
Charter.
At RehabX, transparency is our core value. This policy outlines exactly what data we collect, why we need it, and how we handle it according to the laws of Pakistan. We are committed to protecting your personal and medical information.
Device Permissions
To provide the core functionality of RehabX, our App requires access to specific features on your mobile device. You may revoke these permissions at any time via your device settings.
Used to match patients with nearby therapists and verify 'Check-In' locations for safety during home visits.
Required for patients to upload medical reports and for therapists to submit professional credentials for verification.
Enables secure audio transmission during Online Video Consultations between patient and doctor.
Temporarily stores session records, invoices, and cached images for faster app performance.
Medical Records Retention
5-Year Retention
We retain patient medical records (history, progress notes, uploaded reports) for a minimum period of 5 years to ensure continuity of care, as per standard medical regulations.
Right to Erasure
Users may request account deletion via App Settings. Upon deletion, non-essential data is removed immediately. Transaction logs may be kept for legal audits.
Data Security
We implement industry-standard security measures including SSL encryption for data in transit and AES-256 encryption for data at rest. We strictly do not sell your personal data to third parties. Access to medical records is limited exclusively to the treating physiotherapist and the patient.
Privacy Officer Contact
Questions? Reach us at support@rehabx.co